- SMEI Distinguished Sales & Marketing Award
- Ronald Reagan Gold Medal Award
- Small Business Advocate Award
- Boot Camp: Turning Obstacles into Opportunities
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Customer Service
There are two ways we improve customer service. First, along with your employees, we develop a process which allows your customer service area to continually develop, and it encourages ongoing improvement. Secondly, our development program allows your service team to excel by exploring these key areas:Telephone techniques
Listening skills
Professional and personal acheivement
Human relations applications
Bonding with customers and creating rapport
Handling irate and demanding customers